Call us at 814-634-5941

Locations | Investor Relations

 

FAQs


Q: How do I change my address or phone number?
A: If you are signed up for Online Banking, you may sign in and send us a secure email requesting that we change your address or phone number.  You may also come into any branch lobby and the teller will assist you.  If you are unable to come into one of the branch locations, call us at 1-888-765-7551.

Q: Are my accounts FDIC Insured?
A: The Bank is a member of the Federal Deposit Insurance Corporation (FDIC). FDIC’s basic coverage is $250,000 per owner.  Certain retirement accounts and joint accounts offer additional coverage.  You can estimate your coverage with EDIE the Estimator at www.fdic.gov/edie/

Q: What do I do if I have lost my debit card?
A: For lost/stolen support for ATM/Debit Cards phone 1-866-546-8273

Q: What do I do if I have been a victim of Identity Theft?
A: 1. Review and place a Fraud Alert on your credit reports.

2. Close the accounts that you know or believe to have fraudulent activity.  Keep copies of the fraudulent activity.  File a dispute letter or form with supporting documents of the fraudulent activity. 

3. File a report with the local police.  Retain a copy of the police report for your records in case the creditors need proof of the crime.

4. File a complaint with the Federal Trade Commission.  This will help law enforcement officials across the nation track down identity thieves.  You can file a complaint on line at www.consumer.gov/idtheft/

or by calling 1-877-438-4338 or mail your information to Identity Theft Data Clearing House, Federal Trade Commission, 600 PA Ave NW, Washington DC  20580



US Government Agencies
Federal Trade Commission
Identity Theft Clearing House
Hotline: 1-877-438-4338
IDD: 202-326-2502
Website:www.consumer.gov/idtheft/

Social Security Administration
Fraud Hotline: 1-800-269-0271

Credit Reporting Agencies

Equifax
PO Box 740241
Atlanta GA  30374-0241
To request a credit report: 1-800-685-1111 Option 4
To report fraud: 1-800-525-6285
Website: www.equifax.com

 

Experian
P.O. Box 2002 Allen, TX 75013  
To request a credit report: 1-888-397-3742
Website: www.experian.com

 

TransUnion Corporation
Fraud Victim Assistance Division
PO Box 6790
Fullerton CA  92834-6790
To request a credit report: 1-800-916-8800
To report fraud: 1-800-680-7289
Website: www.transunion.com